Customer Success Manager

Who are we?

Predilex is an early-stage insurtech startup based in Paris. We automate and improve bodily injuries damages estimation through Artificial Intelligence (AI) algorithms to offer insurers massive cuts in external counsel costs, improve their reserves methods and save them time.

Our goal is also to provide a clearer view of the indemnification process and to foster a quicker timeline for the victims from their claims notification to their final compensation.

Founded in 2018, Predilex already works with several insurers and brokers and has begun to commercialise its solution in January 2020. We’ve raised a seed round of funding with seasoned investors who will help us grow. Our team is growing fast but we are committed to providing each member of the tribe a thrilling, stimulating and comforting environment so they can grow both professionally and personally.

We have been selected by platform58 (La Banque Postale) and le Hub (Fédération Française de l’Assurance) to be part of their 2019/2020 programs.

What will be your role?

You will be managing a portfolio a customers (large accounts mostly) in the French insurance market to build a frictionless customer experience.

What are your missions?

Enhance our customers’ usage of the product
Help monitoring our customers’ usage
Develop and automate new processes
Be the main point of contact with our customers
Gather customer product feedback to help shape and define the product roadmap
Update our CRM data
Collaborate with a growing team of customer relationship managers
Minimize churn rate

This job is made for you if...

You have previous experience (1-3 years) in a B2B SaaS company (CRM/sales department) or an insurance company/broker
You have excellent verbal and written communication skills
You are curious and quick learner, you have the ability to absorb quantity of new information
You are a team player that value process and communication
You have a strong taste for entrepreneurship and are looking for an experience in an early stage startup
You have knowledge of the insurance business in France (extra)

We offer you...

An amazing work environment in the heart of Paris
A dynamic team of talented people with various backgrounds
A full-time job with competitive remuneration package
Significant equity
Whatever equipment you need to do your job (we love Macbooks but we’re open to anything)

Contact

If you’re interested and want to learn more about it, send us your questions. If you want to candidate, please send a resume and a short presentation of yourself and your motivations.
Contact email: recrutement@predilex.io

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